Refund policy

Article 10 - Right of withdrawal

 

In accordance with the legal provisions in force, the customer has the right to withdraw from the purchase without any penalty and without specifying the reason, within the term of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products. In the event of multiple purchases made by the buyer with a single order and delivered separately, the 14-day period starts from the date of receipt of the last product. The user who intends to exercise the right of withdrawal must communicate it to Felisi di Felloni Anna-Lisa sas using the appropriate withdrawal form on the site, which can be sent by registered letter with return receipt to the address: Via G. Calvino 34, 44122 Ferrara, or through an explicit declaration containing the decision to withdraw from the contract sent by registered mail with return receipt. In case of exercise of the right of withdrawal, the goods must be returned to Felisi di Felloni Anna-Lisa sas in via G. Calvino 34, 44122 Ferrara.

 

Below, the withdrawal form pursuant to art. 49, paragraph 1, lett. h) Consumer Code: (fill in and return this form only if you wish to withdraw from the contract)

 

To: Company________________________________________________

 

 

 

Company address _______________________________

 

The withdrawal from the sales contract of the following goods/services is hereby notified:

 

 

 

– Ordered on _____ received on ______

 

- Client's name

 

_ Customer address

 

- Customer signature

 

– Date

 

The goods must be returned intact, in the original packaging, complete in all its parts, including the internal packaging and accessories (e.g. closures, laces, buckles) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the amount of the products subject to the withdrawal will be refunded within a maximum period of 14 days, including any shipping costs. Only the cost of returning the product will be charged to the customer. The refund will be made through the same means of payment chosen by the customer during the purchase. As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Felisi di Felloni Anna-Lisa sas may suspend the refund until receipt of the goods or until the buyer demonstrates that he has returned the goods.

Article 11 - Responsibility

 

Felisi di Felloni Anna-Lisa sas assumes no responsibility for any disservices caused by force majeure events or unforeseeable circumstances or if there is a malfunction of the site or the internet.

 

      Art. 12 – Safeguard clause

 

In the event that one of the clauses of these Conditions is void for any reason, this will in no case compromise the validity and compliance with the other provisions contained in these Conditions.

 

Article 13 - Contacts

 

Any request for information can be sent by email to the following email address customercare@felisi.org, by telephone to the following telephone number 0039-0532-771089 and by post to the following address: via G.Calvino 34, 44122 Ferrara.

 

 

 

Art. 14 – Applicable law

 

These Conditions are governed by Italian law, as is the interpretation of these Conditions.

 

 

 

Art. 15 – Jurisdiction

 

Any disputes inherent and/or consequent to these Conditions must be resolved exclusively by the Court of Ferrara.

 

These conditions were drafted on 16/12/2020.

 

 

Art. 16 – Applicable law and dispute settlement

 

The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code in Chapter I "Consumer rights in contracts", with specific reference to the legislation on distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.

 

In the event of disputes arising from the General Conditions of Sale between the Company Felisi di Felloni Anna-Lisa sas and each of its end users, we inform you that the European Commission provides a platform for the alternative out-of-court resolution of disputes, accessible on the website http ://ec.europa.eu/odr.