Terms and conditions

General Conditions of Sale Online

Art. 1 – General provisions

These General Conditions of Sale (hereinafter, Conditions) are valid exclusively between the Company Felisi di Felloni Anna-Lisa sas, via G. Calvino 34, 44122 Ferrara PI 00954550380, REA number: FE 122693 (hereinafter "The Company ”) and any person who makes online purchases on the website www.felisibagsandbelts.com (hereinafter referred to as "The Customer"). These general conditions of sale may be subject to modification and the date of publication on the site is equivalent to the date of entry into force. These Conditions govern purchases made on the website www.felisibagsandbelts.com in accordance with the provisions of the Consumer Code, Legislative Decree no. 206/2005, as amended by Legislative Decree no. 21/14 and by Legislative Decree no. 70/2003).

Article 2 - Object

With these Conditions, the Company Felisi di Felloni Anna-Lisa sas sells and the Customer remotely purchases the tangible movable property indicated and offered for sale on the site www.felisibagsandbelts.com . The Customer undertakes to read these Conditions before proceeding with the confirmation of his order, accepting them by placing a flag in the indicated box. In the subsequent order confirmation email, the Customer will receive the link to download and archive a copy of these Conditions.

Before concluding the purchase contract, the Customer is informed about the characteristics of the goods, illustrated in the product data sheets, the total price of the goods, including taxes, with details of shipping costs and any other costs, payment methods, the term within which the Company Felisi di Felloni Anna-Lisa sas undertakes to deliver the goods, the conditions and terms and procedures for exercising the right of withdrawal (article 10 of these conditions), standard withdrawal form, cost of return of the goods in the event of withdrawal, existence of the legal guarantee of conformity for the goods purchased, conditions of after-sales assistance and commercial guarantees, geographical address, telephone number, fax, e-mail address of Felisi di Felloni Anna-Lisa sas.

Art. 3 – Conclusion of the contract

The sales contract is considered concluded with the sending by Felisi di Felloni Anna-Lisa sas to the customer of an order confirmation email. The e-mail contains the customer's data, the order number, the price of the goods purchased, the shipping costs, the delivery times and methods, the conditions for exercising the right of withdrawal. The Customer undertakes to verify the correctness of the personal data contained in the email and to promptly notify Felisi di Felloni Anna-Lisa sas of any corrections/modifications to be made.

In any case, you will be reminded of the existence of the legal guarantee of conformity of the products, you will be provided with the contact details of our after-sales assistance service and, finally, we will remind you of the possibility of using the platform for alternative resolution out-of-court settlement of disputes, accessible on the website http://ec.europa.eu/odr, made available by the European Commission.

Art. 4 – Customer Registration

On the occasion of the first request to activate a profile by the Customer, the site www.felisibagsandbelts.com will give the Customer a username and password. The latter acknowledges that these identifiers constitute the validation system of the user's access to the Services and the only system suitable for identifying that the acts performed through this access will be attributed to him and will have binding effect on him. The Customer undertakes to maintain the secrecy of his access data and to keep them with due care and diligence and not to transfer them, even temporarily, to third parties.

Art. 5 – Availability of products

The availability of the products refers to the actual availability at the moment the Customer places the order. This availability must in any case be considered purely indicative because, due to the simultaneous presence on the site of several customers and/or due to the occurrence of an IT anomaly, the products could be sold to other customers before the order is confirmed. Even after sending the order confirmation e-mail, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically adjusted with the elimination of the unavailable product and the user will be immediately informed via e-mail. With this email, the Customer will be informed of the methods and timing of reimbursement of any sums paid.

Article 6 - Prices

Felisi di Felloni Anna-Lisa sas may change its prices at any time, however, the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation email sent to the customer. The prices indicated on the site include VAT and do not include shipping costs. Prices may vary at any time. In the event of an IT, manual, technical or any other kind of error that could lead to a change in the retail price, the purchase order will be considered invalid and canceled and the amount paid by the customer will be refunded within 14 days of day of cancellation.

Art. 7 – Delivery methods

Felisi di Felloni Anna-Lisa sas undertakes to deliver the goods within 30 days of receipt of the purchase order. Shipments are made throughout the Italian territory and in the European Union. If it is not possible to carry out the delivery, a notice will specify how to arrange a new delivery. Shipping costs are charged to the buyer and are explicitly highlighted at the time the order is placed. For every order placed on the website www.felisibagsandbelts.com, the company Felisi di Felloni Anna-Lisa sas issues an invoice for the goods shipped. The invoice will be contained inside the package and will also be sent by email to the email address provided during registration. The invoice will contain the information provided by the customer during the purchase process. After the invoice has been issued, it will not be possible to make any changes to the data indicated in the same.

Art. 8 – Method of payment

Each payment can only be made using the credit cards indicated on the site www.felisibagsandbelts.com and by bank transfer to the IBAN indicated on the website www.felisibagsandbelts.com. The communications relating to the payment and the data communicated by the customer when this is made, take place on special protected lines.

Art. 9 – Legal guarantee of conformity and commercial guarantee

If the customer receives a defective product or one that does not comply with the orders placed, he will be entitled to any repair or replacement of the product, without incurring any expense. The repair or replacement can take place only and exclusively in the case of defects or non-conformities; the replacement of the goods will be excluded if the defect or non-compliance was caused by the Customer. The Customer may exercise this right if the defect occurs within two years of delivery of the goods and reports the defect within two months. Subsequently, the customer must send an email to customercare@felisi.org to open the return procedure.

The commercial guarantee is included in each product. To use the warranty, the customer must keep the warranty and present the invoice.

Article 10 - Right of withdrawal

In accordance with the legal provisions in force, the customer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products. In the event of multiple purchases made by the buyer with a single order and delivered separately, the 14-day period starts from the date of receipt of the last product. The user who intends to exercise the right of withdrawal must communicate it to Felisi di Felloni Anna-Lisa sas using the appropriate withdrawal form on the site, which can be sent by registered letter with return receipt to the address: Via G. Calvino 34, 44122 Ferrara, or through an explicit declaration containing the decision to withdraw from the contract sent by registered mail with return receipt. In case of exercise of the right of withdrawal, the goods must be returned to Felisi di Felloni Anna-Lisa sas in via G. Calvino 34, 44122 Ferrara.

Below, the withdrawal form pursuant to art. 49, paragraph 1, lett. h) Consumer Code: (fill in and return this form only if you wish to withdraw from the contract)

To: Company________________________________________________

Company address _______________________________

The withdrawal from the sales contract of the following goods/services is hereby notified:

– Ordered on _____ received on ______

- Client's name

_ Customer address

- Customer signature

– Date

The goods must be returned intact, in the original packaging, complete in all its parts, including the internal packaging and accessories (e.g. closures, laces, buckles) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the amount of the products subject to the withdrawal will be refunded within a maximum period of 14 days, including any shipping costs. Only the cost of returning the product will be charged to the customer. The refund will be made through the same means of payment chosen by the customer during the purchase. As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Felisi di Felloni Anna-Lisa sas may suspend the refund until receipt of the goods or until the buyer demonstrates that he has returned the goods.

Article 11 - Responsibility

Felisi di Felloni Anna-Lisa sas assumes no responsibility for any disservices caused by force majeure events or unforeseeable circumstances or if there is a malfunction of the site or the internet.

Art. 12 – Safeguard clause

In the event that one of the clauses of these Conditions is void for any reason, this will in no case compromise the validity and compliance with the other provisions contained in these Conditions.

Article 13 - Contacts

Any request for information can be sent by email to the following email address customercare@felisi.org , by telephone at the following telephone number 0039-0532-771089 and by mail to the following address: via G.Calvino 34, 44122 Ferrara.

Art. 14 – Applicable law

These Conditions are governed by Italian law, as is the interpretation of these Conditions.


Art. 15 – Jurisdiction

Any disputes inherent and/or consequent to these Conditions must be resolved exclusively by the Court of Ferrara.

These conditions were drafted on 16/12/2020.

Art. 16 – Applicable law and dispute settlement

The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code in Chapter I "Consumer rights in contracts", with specific reference to the legislation on distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.

In the event of disputes arising from the General Conditions of Sale between the Company Felisi di Felloni Anna-Lisa sas and each of its end users, we inform you that the European Commission provides a platform for the alternative out-of-court resolution of disputes, accessible on the website http://ec.europa.eu/odr .